Digital Visitors and Residents - Lynn Silipigni Connaway, Agustí Canals and Eva Ortoll

We have little understanding of what motivates individuals to use particular technologies or spaces when engaging with the information environment. There are many ways to engage in this environment, making institutionally-provided resources, such as those provided by libraries, often not individuals’ first choices. Depending upon the context and situation, the choice often is one based on convenience and the selection of easier to use open-access sources as reported by Connaway and Dickey (2010) in ‘The Digital Information Seeker’.

In order to create a library environment centred on users’ needs and habits, it is necessary to identify how, why, and under what circumstances individuals use the various available systems and services. Lynn Silipigni Connaway, Senior Research Scientist, OCLC Research, will discuss the results of the Visitors and Residents project, a three-year longitudinal study (White and Connaway, 2011-2013), that tracks US and UK participants’ shifts in their motivations and forms of engagement with technology and information as they transition between four educational stages. Agustí Canals, Professor, and Eva Ortoll, Professora, Universitat Oberta de Catalunya, will share the findings of the replication of the Visitors and Residents project in Spain. The findings from the two projects will be compared and recommendations will be offered for making informed decisions for library strategic planning.

Lynn Silipigni Connaway, Ph.D., leads the User Studies Activities and the Digital Visitors and Residents project (OCLC Research). She is President-Elect 2016 for ASIS&T. Lynn has held visiting scholar positions at the Universidad Carlos III de Madrid, the University of Sheffield, and at the Royal School of Library and Information Science. Her research has been funded by agencies in the US and the UK and she is the co-author of Basic Research Methods for Librarians.

Agustí Canals (BSc and MSc in Physics, MBA and Ph.D in Management Sciences) is Associate Professor at the Universitat Oberta de Catalunya in Barcelona, where he is the Director of the MSc in Strategic Management of Information and Knowledge in Organizations and leader of the KIMO Research Group. He has been visiting researcher at the universities of Warwick, Pennsylvania and Oxford. His research interests are in the areas of information management, strategic knowledge management, social networks and complexity.

Eva Ortoll holds a PhD in Information and Documentation Systems from the Universidad of Zaragoza and graduated in Documentation from Universidad Carlos III de Madrid. She is a Lecturer and Researcher in the Information and Communication Sciences Department at UOC. She has been Visiting Professor at Loughborough University (UK) in the Information Science Department. She is currently working on the “KIBIS” project that has the aim to explore the knowledge flows in a big science experiment, such ATLAS, in CERN. She cooperates with other research groups, for example the Knowledge Management and Information Research group at Loughborough University trying to identify information and knowledge sharing practices in different sectors (voluntary sector, public sector….).